Covid-19 Return Policy Update:
In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy. Starting on July 20, 2020, we no longer will be offering free mailed returns. All returns must be pre-approved with our team, as noted below, and all products will be held for 24 hours prior to opening and receiving. Any returns must be insured, by the shipper, and tracking for any return item(s) must be provided to our company, so any item(s) can be tracked for arrival. We will not be responsible for lost or stolen merchandise that do not follow the guidelines we provide in the requested "return email" response. Restock fees will be applied for any sanitization that needs to be performed, as a safety and health measure. Damaged items or items that are returned without approval will be return to customer at customers expense. Simply click here to begin any return process. Thank you for your understanding and patience. We will continue to do our best to provide the quality and safety needed to pull through these difficult times.
Return Policy
We accept returns of UNWORN merchandise with original packaging and all tags attached in its original condition. You may request a return within 18 days of receiving your item(s) by sending an email to sales@dollzanddames.com or by calling 844-DOL-ITUP (844-365-4887). We will email you a pre-paid shipping label which can be printed and used to mail any returns. We will NOT accept any returns that are not approved and that are not issued by our team. Return shipping charges will be applied to any return and are nonrefundable. There may also be a return fee applied to any item(s) that will be applied to cover restocking any merchandise. This return fee is subject to change depending on the item being restocked. Returns will be issued, minus the return fee (which will range depending on the merchandise returned) and return shipping charges, to the original method of payment, or at the client's request, in the form of store credit, or a gift card, which may be redeemed in-store or online.
Once any returned item(s) have been received and checked in, you will be sent an email notification to let you know it has been received. After any returns have been processed, you will receive a second email confirming the refund has been issued.
Please be advised, the following may NOT be returned or eligible for exchange:
All purchases are FINAL for all sale items, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs, vintage, and/or altered merchandise.
Additional Notes: It may take up to 7-10 business days for the return to reflect on your banking account, depending on the banking establishment. Online return policies, transactions, sales, etc may vary from our boutiques, studios, etc, and are non-negotiable, in-store or online. We reserve the right to change and alter any return policies, sales, prices, etc without notice and are subject to our Terms of Use.
Q: How long does a customer have to return an item?
A: We must receive your request to return within 18 days of receiving your package. We will email you a pre-paid shipping label which can be printed and used to mail any returns, These must be dropped off to the carrier within 72 hours or 3 business days for processing or restock fees could incur.
Q: Who pays to return items back to you?
A: As long as we receive your request to return within 18 days of receiving your package, it is approved for return, and it follows the guidelines above, our company will send you a prepaid label to return the item(s) for return, exchange, store credit, or gift card according and following the above policy rules stated.
Q: Are there any items that are not returnable, such as sale items, or items that have been opened or used.
A: Sale items, items that have been opened or used, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs, vintage, and/or altered merchandise.
Q: How do customers contact you, and how long will the process take?
A: Our customers can contact us by sending an email to sales@dollzanddames.com or by calling 844-DOL-ITUP (844-365-4887).
In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy. Starting on July 20, 2020, we no longer will be offering free mailed returns. All returns must be pre-approved with our team, as noted below, and all products will be held for 24 hours prior to opening and receiving. Any returns must be insured, by the shipper, and tracking for any return item(s) must be provided to our company, so any item(s) can be tracked for arrival. We will not be responsible for lost or stolen merchandise that do not follow the guidelines we provide in the requested "return email" response. Restock fees will be applied for any sanitization that needs to be performed, as a safety and health measure. Damaged items or items that are returned without approval will be return to customer at customers expense. Simply click here to begin any return process. Thank you for your understanding and patience. We will continue to do our best to provide the quality and safety needed to pull through these difficult times.
Return Policy
We accept returns of UNWORN merchandise with original packaging and all tags attached in its original condition. You may request a return within 18 days of receiving your item(s) by sending an email to sales@dollzanddames.com or by calling 844-DOL-ITUP (844-365-4887). We will email you a pre-paid shipping label which can be printed and used to mail any returns. We will NOT accept any returns that are not approved and that are not issued by our team. Return shipping charges will be applied to any return and are nonrefundable. There may also be a return fee applied to any item(s) that will be applied to cover restocking any merchandise. This return fee is subject to change depending on the item being restocked. Returns will be issued, minus the return fee (which will range depending on the merchandise returned) and return shipping charges, to the original method of payment, or at the client's request, in the form of store credit, or a gift card, which may be redeemed in-store or online.
Once any returned item(s) have been received and checked in, you will be sent an email notification to let you know it has been received. After any returns have been processed, you will receive a second email confirming the refund has been issued.
Please be advised, the following may NOT be returned or eligible for exchange:
All purchases are FINAL for all sale items, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs, vintage, and/or altered merchandise.
Additional Notes: It may take up to 7-10 business days for the return to reflect on your banking account, depending on the banking establishment. Online return policies, transactions, sales, etc may vary from our boutiques, studios, etc, and are non-negotiable, in-store or online. We reserve the right to change and alter any return policies, sales, prices, etc without notice and are subject to our Terms of Use.
Q: How long does a customer have to return an item?
A: We must receive your request to return within 18 days of receiving your package. We will email you a pre-paid shipping label which can be printed and used to mail any returns, These must be dropped off to the carrier within 72 hours or 3 business days for processing or restock fees could incur.
Q: Who pays to return items back to you?
A: As long as we receive your request to return within 18 days of receiving your package, it is approved for return, and it follows the guidelines above, our company will send you a prepaid label to return the item(s) for return, exchange, store credit, or gift card according and following the above policy rules stated.
Q: Are there any items that are not returnable, such as sale items, or items that have been opened or used.
A: Sale items, items that have been opened or used, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs, vintage, and/or altered merchandise.
Q: How do customers contact you, and how long will the process take?
A: Our customers can contact us by sending an email to sales@dollzanddames.com or by calling 844-DOL-ITUP (844-365-4887).