Covid-19 Return Policy Update:
In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy. Starting on July 20, 2020, we no longer will be offering free mailed returns. All returns must be pre-approved with our team, as noted below, and all products will be held for 24 hours prior to opening and receiving. Any returns must be insured, by the shipper, and tracking for any return item(s) must be provided to our company, so any item(s) can be tracked for arrival. We will not be responsible for lost or stolen merchandise that do not follow the guidelines as stated below and in correspondence we provide in the requested "return email" response. Restock fees will be applied for any sanitization that needs to be performed, as a safety and health measure. Damaged items or items that are returned without approval will be return to customer at customers expense. Simply click here to begin any return process. Thank you for your understanding and patience. We will continue to do our best to provide the quality and safety needed to pull through these difficult times.
Return Policy
Any refunds will be applied to the tender with which returned items were purchased through our system.
In-store purchased items are typically non-returnable unless otherwise stated on the receipt prior to purchase, which is stated as "No returns or exchanges unless otherwise stated on receipt" and noted on every receipt and displayed in writing by the checkout counter. While online purchases and items on the Dollz & Dames and Diva Dollz site are separately managed and reflect the following policy:
We will accept returns of UNWORN merchandise with original packaging and all tags attached in its original condition. You may request a return within 10 days of receiving your item(s) by sending an email to sales@dollzanddames.com for a Return Authorization Number. All returned goods must be insured, have a tracking number, and that tracking information must be communicated via email for the return to be accepted and validated. We will NOT accept any returns that are not pre-approved and/or that are not issued by our team and validated. Return shipping charges will be applied to any "nonrefundable" return which does not adhere to our policy, as noted.
There may also be a restocking or "return fee" applied to any item(s) to cover restocking any merchandise for any of the following reasons and may result in a nonrefundable item: 1) Items returned past agreed date, 2) Cleaning fees , 3) Original tags missing, 4) Item missing and not received, 5) Items returned without prior approval, or for any other reason noted in our policy agreement herein. This return fee is subject to change and determined on a case by case basis depending on the item being restocked. Any returns will be issued, minus any return or restock fee; which will range depending on the merchandise returned, shipping fees, etc, to the original method of payment or at the client's request, in the form of store credit, or a gift card, which may be redeemed in-store or online any time without expiration.
Any items returned after the allowable and agreed upon date, as noted above or in correspondence, will be subject to late fees which is also categorized as a "return fee" and will be managed on a case by case basis. Once any returned item(s) have been received and checked in, you will be sent an email notification to let you know it has been received and is being processed. After any returns have been processed, you will receive a second email confirming the refund has been issued.
Policy on Holiday and Seasonal Items: All orders within 8 days of any holiday may arrive after that holiday. Please message us for further details if needed by a specific date. Any seasonal holiday dresses are non-returnable if returned after that holiday unless previous agreed upon, so email us with any question prior to purchase.
We handle all returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers and to deal with everyone fairly and reasonably.
Please be advised, the following may NOT be returned or eligible for exchange:
All purchases are FINAL for all sale items, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs or made to order, vintage, and/or altered merchandise.
Additional Notes: It may take up to 7-10 business days for the return to reflect on your banking account, depending on the banking establishment. Online return policies, transactions, sales, etc may vary from our boutiques, studios, etc, and are non-negotiable, in-store or online. We reserve the right to change and alter any return policies, sales, prices, etc without notice and are subject to our Terms of Use.
Q: How long does a customer have to return an item?
A: We must receive your request to return within 10 days of receiving your package. The return must be dropped off to the carrier within 72 hours or 3 business days for processing or restock fees could incur and must include tracking
Q: Are there any items that are not returnable, such as sale items, or items that have been opened or used.
A: Sale items, items that have been opened or used, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs, vintage, and/or altered merchandise.
Q: How do customers contact you, and how long will the process take?
A: Our customers can contact us by sending an email to sales@dollzanddames.com, Click on the "Message Us" link at the bottom of any page, or by calling 844-DOL-ITUP (844-365-4887) and leaving a detailed message with an email contact.
In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy. Starting on July 20, 2020, we no longer will be offering free mailed returns. All returns must be pre-approved with our team, as noted below, and all products will be held for 24 hours prior to opening and receiving. Any returns must be insured, by the shipper, and tracking for any return item(s) must be provided to our company, so any item(s) can be tracked for arrival. We will not be responsible for lost or stolen merchandise that do not follow the guidelines as stated below and in correspondence we provide in the requested "return email" response. Restock fees will be applied for any sanitization that needs to be performed, as a safety and health measure. Damaged items or items that are returned without approval will be return to customer at customers expense. Simply click here to begin any return process. Thank you for your understanding and patience. We will continue to do our best to provide the quality and safety needed to pull through these difficult times.
Return Policy
Any refunds will be applied to the tender with which returned items were purchased through our system.
In-store purchased items are typically non-returnable unless otherwise stated on the receipt prior to purchase, which is stated as "No returns or exchanges unless otherwise stated on receipt" and noted on every receipt and displayed in writing by the checkout counter. While online purchases and items on the Dollz & Dames and Diva Dollz site are separately managed and reflect the following policy:
We will accept returns of UNWORN merchandise with original packaging and all tags attached in its original condition. You may request a return within 10 days of receiving your item(s) by sending an email to sales@dollzanddames.com for a Return Authorization Number. All returned goods must be insured, have a tracking number, and that tracking information must be communicated via email for the return to be accepted and validated. We will NOT accept any returns that are not pre-approved and/or that are not issued by our team and validated. Return shipping charges will be applied to any "nonrefundable" return which does not adhere to our policy, as noted.
There may also be a restocking or "return fee" applied to any item(s) to cover restocking any merchandise for any of the following reasons and may result in a nonrefundable item: 1) Items returned past agreed date, 2) Cleaning fees , 3) Original tags missing, 4) Item missing and not received, 5) Items returned without prior approval, or for any other reason noted in our policy agreement herein. This return fee is subject to change and determined on a case by case basis depending on the item being restocked. Any returns will be issued, minus any return or restock fee; which will range depending on the merchandise returned, shipping fees, etc, to the original method of payment or at the client's request, in the form of store credit, or a gift card, which may be redeemed in-store or online any time without expiration.
Any items returned after the allowable and agreed upon date, as noted above or in correspondence, will be subject to late fees which is also categorized as a "return fee" and will be managed on a case by case basis. Once any returned item(s) have been received and checked in, you will be sent an email notification to let you know it has been received and is being processed. After any returns have been processed, you will receive a second email confirming the refund has been issued.
Policy on Holiday and Seasonal Items: All orders within 8 days of any holiday may arrive after that holiday. Please message us for further details if needed by a specific date. Any seasonal holiday dresses are non-returnable if returned after that holiday unless previous agreed upon, so email us with any question prior to purchase.
We handle all returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers and to deal with everyone fairly and reasonably.
Please be advised, the following may NOT be returned or eligible for exchange:
All purchases are FINAL for all sale items, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs or made to order, vintage, and/or altered merchandise.
Additional Notes: It may take up to 7-10 business days for the return to reflect on your banking account, depending on the banking establishment. Online return policies, transactions, sales, etc may vary from our boutiques, studios, etc, and are non-negotiable, in-store or online. We reserve the right to change and alter any return policies, sales, prices, etc without notice and are subject to our Terms of Use.
Q: How long does a customer have to return an item?
A: We must receive your request to return within 10 days of receiving your package. The return must be dropped off to the carrier within 72 hours or 3 business days for processing or restock fees could incur and must include tracking
Q: Are there any items that are not returnable, such as sale items, or items that have been opened or used.
A: Sale items, items that have been opened or used, all earrings, most lingerie (unless otherwise stated at point of sale), all hosiery, worn items, special orders, custom made designs, vintage, and/or altered merchandise.
Q: How do customers contact you, and how long will the process take?
A: Our customers can contact us by sending an email to sales@dollzanddames.com, Click on the "Message Us" link at the bottom of any page, or by calling 844-DOL-ITUP (844-365-4887) and leaving a detailed message with an email contact.